Frequently Asked Questions
At The Teak Roots, we believe choosing furniture is more than just a purchase — it’s an investment in quality, sustainability, and timeless design. To help guide you, we’ve answered some of the most common questions about our teak, craftsmanship, care, and services.
1. What makes The Teak Roots furniture unique?
Our furniture is crafted teak wood, ensuring responsible sourcing, sustainability, and superior quality. Every piece is a blend of Vietnamese craftsmanship, modern design, and durability, built to last for generations.
2. Is your teak wood really sustainable?
Yes, our teak is sourced from FSC®-certified suppliers. This ensures that the wood comes from responsibly managed forests, protecting biodiversity, supporting local communities, and preserving forests for future generations.
3. How do I care for teak furniture?
Teak is naturally strong and resistant to outdoor conditions. To keep your furniture looking its best:
- Clean with mild soap and water.
- Avoid harsh chemicals.
- For outdoor furniture, allow the natural patina to develop or apply teak oil if you prefer a golden finish.
4. Can teak furniture stay outdoors year-round?
Yes, teak is one of the most durable woods for outdoor use. It withstands rain, sun, and seasonal changes. Over time, outdoor teak naturally develops a silver-gray patina, which many find beautiful.
5. Do you customize furniture?
We offer both signature collections and customized solutions for projects or specific requirements. Please contact us at sales@theteakroots.com
with your ideas, and our design team will assist you.
6. Where do you ship?
We proudly ship worldwide. Shipping times and costs depend on your location. Please contact our support team with your address, and we’ll provide detailed shipping options.
7. How long does delivery take?
Delivery times vary depending on stock availability and destination:
- In-stock items: Usually ship within 2–4 weeks.
- Custom orders: Typically 8–12 weeks, depending on complexity.
8. Do you have a showroom?
Showroom visits may be arranged by appointment — please reach out to us to schedule.
9. What if my furniture arrives damaged?
We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours with photos. Our team will work quickly to resolve the issue with repair, replacement, or refund options.
10. How can I contact support?
You can reach us via:
- Email: sales@theteakroots.com
- Monday – Friday, 9:00 AM – 5:00 PM (UTC-8)
The Teak Roots
At The Teak Roots, we design furniture for those who love living outdoors — people who enjoy relaxing, gathering, and sharing moments under the open sky.
Our collections are inspired by nature, crafted with passion, and guided by respect for our planet. Every piece is made from FSC®-certified teak wood, ensuring not only sustainability but also high quality you can trust for years to come.